Client-first approach makes Triose a fast-growing company

In the past four years, Triose annually landed spots on Inc. magazine’s list of the nation’s 5,000 fastest-growing private companies.

In 2016, Triose ranked as No. 2,402 with 151 percent growth over a three-year period. Its revenue totaled $37.6 million last year.

In 2013, when the company initially made the list as No. 1,934, its growth across three years was 195 percent and its revenue annually stood at $15 million.

Triose has relationships with more than 1,000 carriers and more than 9,000 vendors on behalf of more than 2,000 clients in 46 states.

Most of this includes hospitals, doctor offices, surgery centers and other health care centers. It also involves Lost 40 Brewery and SFR Seed, both in Arkansas, through a group purchasing order association.

A demand for logistics knowledge and services outside of the health care market led to Triose’s sister company, Emnem, forming last year.

“This industry has evolved significantly in the past 10 to 15 years,” said Gerry Romanelli, executive vice president of business development for Triose.

CREATING STRONG RELATIONSHIPS

Romanelli said that before logistics firms became the norm, vendors set up carriers on their own, and they didn’t necessarily like the idea of a middleman.

Triose employees work to develop strong relationships and to get products, such as equipment and medical and office supplies, to end users.

“We treat our vendors and carriers as if they were clients, and that helps them to comply with what hospitals want,” Romanelli said.

If a package is left behind, it’s not unusual for a Triose employee to pick it up and deliver it to a client who needs it right away.

BETTER DECISIONS

Blaine Olmsted, system director of logistics and distribution for United Health Services Inc., in Johnson City, N.Y., said Triose has enabled the company to centralize its freight expense under its supply chain department.

United Health Services is comprised of four hospitals, more than three dozen physician practice groups and home health care services based in and around Johnson City

“With multiple locations and hospitals, it’s very difficult to get the visibility of what we’re actually spending by department and vendor, to be able to negotiate freight expense,” Olmsted said.

“Visibility helps us to make better decisions from a procurement standpoint.”

SAVINGS FOR CLIENTS

Olmsted said several thousand dollars were saved on a couple of shipments for a capital project just from testing Triose through initial trials.

“Freight just simply wasn’t discussed at all, previously,” Olmsted said about education with buyers in departments. “Now it’s a common topic.”

Before, he’d never receive emails from co-workers asking how they should ship something or what they should negotiate on a capital project.

Now he gets these kinds of emails daily.

GOOD FOR THE COMMUNITY

Karen Marsdale, president of the Greater Reading Chamber of Commerce & Industry, noted that Triose, a chamber member, consistently has been on its top growth business list for.

Ira Tauber, president of Triose, will be joining the chamber board of directors in September, Marsdale said.

She said Triose hiring young talent leads to them making great additions to the regional community.

“They are the kind of company we want here in Berks, a leader in their industry, a bright future, good-paying jobs and a culture that encourages their employees to get involved in the local community,” Marsdale said. “This cycle [is valuable]. Successful company, on the grow, equals good jobs, a motivated employee base and a better community for all.”