First Commonwealth Federal Credit Union, which recently opened a new headquarters in Lower Macungie Township, has named a new chief experience officer.
James Gagliano has been appointed to the role. He is taking over for former chief marketing and experience officer, Tricia Szurgot, who was promoted to COO of the credit union.
In his role, Gagliano will lead First Commonwealth’s member experience organization, investment services, corporate social responsibility and its WE Thrive Foundation.
He will provide strategic direction and leadership for the credit union’s 11 financial centers, contact center, investment services, corporate social responsibility and employer partner developer as well as serving as director of First Commonwealth’s foundation.
“Selecting Jim as our new Chief Experience Officer is the culmination of a year-long executive search to find exactly the right person for this key role. He brings the perfect mix of experience, leadership style, a passion for people and community and alignment with our mission, vision and core values,” said Donna LoStocco, president and CEO of First Commonwealth.
Gagliano started his career as a financial advisor before transitioning to the banking industry in 1999.
He brings more than 20 years of executive leadership experience in retail banking, lending & business banking services and key skills in financial sales management, marketing, operations, and product development.