Amusement company agrees to change admission policies after complaint at Pa. location

Pennsylvania’s Attorney General’s office secured an agreement recently with a global amusement company to provide equal access to residents with severe disabilities. 

The agreement was announced Wednesday by Attorney General Michelle Henry. 

The attorney general’s office stated that in March, global indoor game and amusement company Round One Entertainment’s Lancaster location refused a request from a guest with severe disabilities for a reasonable modification to the company’s admission policy. The request was to waive admission fees for two personal care aides.

The guest was a young man with autism who uses a wheelchair and is unable to participate in the activities offered without the assistance of his care aides.

“Providing people with disabilities equal access to public accommodations is not just the right thing to do — it is the law,” Henry said in a statement. “In response to our action, Round One cooperated and acted to address the matter by entering this agreement.”

In the Assurance of Voluntary Compliance (AVC), Round One commits to making modifications to its admission policies. The agreement covers each of the company’s four Pennsylvania locations.

State and federal disability laws require public accommodations to make reasonable modifications to allow people with disabilities to experience the full and equal enjoyment of goods and services unless the accommodation would impose an undue burden, directly threaten health or safety, or fundamentally alter the nature of the offered goods or services.