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St. Luke’s announces $100,000 upgrade to EMS communications

Stacy Wescoe//June 21, 2021

St. Luke’s announces $100,000 upgrade to EMS communications

Stacy Wescoe//June 21, 2021//

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Left to right: Melanie Hunt, RN, St. Luke’s Anderson Campus Emergency Department, and Melanie Turock, DO, Emergency Medicine, St. Luke’s Anderson Campus holding new CAREpoint ED to Workstations. PHOTO/SUBMITTED

St. Luke’s University Health Network said it has invested $100,000 in upgraded EMS communications system.

The health network said that over the process of about six months it completed an extensive overhaul of its communication hardware and software.

The new state-of-the-art digital technology will mean clarity, consistency and reliability of communications between EMS, , county centers and hospital emergency rooms.

The center of the new system is the CAREpoint ED-to-EMS Workstation installed in each of St. Luke’s emergency rooms. These state-of-the-art units feature several in- and outbound voice communication lines, EKG transmission capability, fax lines, expansion capabilities for video and short messaging and direct connection with the regional 911 communication centers.

“This upgrade to the 21st-century communication platform at St. Luke’s means bad connections, dropped calls and general communication difficulties are much less likely to occur now,” said Adam Maziuk, director of business development and strategy for St. Luke’s. “When time matters, you want the highest quality incoming and outgoing communication. During an emergency, access to an emergency room physician is vital, especially if the emergency involves a stroke, heart attack and/or traumatic injury.”

Work on the new system included replacing the copper wire coming into the network with high-speed fiber-optic cable and upgrading the existing CAREpoint communications stations with the most up-to-date software and security features.