Tower Health continues TowerDIRECT expansion

Cris Collingwood//March 22, 2023

Tower Health continues TowerDIRECT expansion

Cris Collingwood//March 22, 2023

TowerDIRECT is now providing emergency 911 service to Amity and Union townships in Berks County – PHOTO/PROVIDED

Tower Health is expanding its TowerDIRECT non-profit ambulance service. 

Tower Health said Wednesday it has been awarded three-year contracts to provide emergency 911 response services to Amity and Union townships, effective March 15. 

Earlier this year, TowerDIRECT entered into similar contracts with the Boroughs of Phoenixville and Birdsboro.  

In addition, TowerDIRECT relocated its ALS ambulance from Gibraltar Fire Company to 318 W Main Street, Birdsboro, to provide more timely response to the growing community covered by TowerDIRECT EMS. 

Under the newest contracts, one Advanced Life Support (ALS) ambulance will be stationed at 824 East Benjamin Franklin Highway, Douglassville in Amity Township to support the anticipated 1,700 medical calls per year.  

The TowerDIRECT team anticipates responding to approximately 200 calls annually in Union Township, which will be serviced by TowerDIRECT ALS units from Amity or Birdsboro. 

 TowerDIRECT services include emergency 911 response, inter-facility transport, critical care transport, EMS outreach and community paramedicine, Tower Health said. 

As part of the contract, Amity will provide “Ambulance Membership” for all residents, meaning township residents will not incur out-of-pocket expenses for emergency services, consistent with the details of their insurance coverage.  

Township residents will also receive discounted transportation for using TowerDIRECT for non-emergency patient transports, Tower Health said. 

 “As we continue to expand services to the communities we care for, we’ve also grown the TowerDIRECT team,” said P. Sue Perrotty, Tower Health president and CEO. “Since the beginning of the year, we have added three new ambulances and a total of 28 new EMT’s, paramedics, and pre-hospital nurses. We are so pleased these professionals made the choice to join our team and provide high-quality care to our patients in Amity and Union townships.” 

 TowerDIRECT will be dispatched by the Berks County 911 Communications Center. In addition to responding to 911 calls, the TowerDIRECT team will also provide medical care at community events such as parades, football games, and other large public gatherings. 

 “When patients are having a medical emergency EMS providers are often the first on the scene. Their expertise in the field is critical as they assess patient conditions and begin treatment in the field so they can safely transport the individual to the hospital,” said Herbert Schiffer, medical director at TowerDIRECT.  

Tower Health continues ongoing recruitment efforts for additional providers and team members at all TowerDIRECT locations.